Frequently asked questions

Tell us what you want to find out and what data you have. If anything needs clarifying we arrange a short call — at no charge and without obligation. Within 3–5 working days you receive a quote with the scope of work, the list of result files and a delivery date.

We quote every project individually, because the cost depends on the number of samples, the availability of a reference genome, the number of comparisons and the scope of analyses. For orientation: a standard RNA-Seq analysis of 10–20 samples typically costs around PLN 4,500 net, and a small RNA-Seq analysis of the same number of samples PLN 3,500–4,000 net. Details are on the individual service pages.

Discussing the project, choosing the right analysis and preparing a quote are free — that is simply part of scoping the work. Consultancy is charged when it requires preparation on our side: a literature review, analysis of your preliminary results, an assessment of your experimental design, or an opinion for a grant application. We always tell you before a conversation moves into that second category, and quote the cost first.

Not always. For larger projects we sign a contract using our own template. Smaller commissions are carried out on the basis of an accepted quote. We also handle purchase orders and procurement procedures used by university units.

For analyses you pay after the results are delivered, against an invoice with a fourteen-day payment term. Training is paid before the date, but in justified cases — particularly where an institution's purchasing procedures require it — we allow settlement after the course.

Yes, on request — just ask. The final invoice is issued after the service has been delivered or the training has ended.

Yes. You can pay in advance against future services, drawn down gradually as subsequent analyses are delivered.

Yes. Prices for analysis services are quoted net and 23% VAT is added. The VAT exemption applies only to training that meets the statutory conditions, based on a declaration submitted at registration.

A typical RNA-Seq project covering 10–20 samples takes about four weeks from receipt of the complete dataset. The delivery date for a specific commission is always stated in the quote.

We agree this individually. Most often we receive data on physical media, or we set up a dedicated SFTP account for the transfer.

We use both our own servers and servers rented from established providers.

If your institution requires a non-disclosure agreement, send us your template and we will work out the details individually.

You do. The files, tables and reports produced within a commission are yours, and you may publish them without any restriction on our part.

No. For a standard commission an acknowledgement is enough for us. Co-authorship applies only in a hybrid model, where part of the scope is billed as a service and part is our scientific contribution to a joint research project. The model is always agreed before work begins.

One round of questions and comments after the results are delivered is included in the price.

We are glad to help, but it is a separate commission with a separate quote. The same applies to analyses ordered after a longer gap since the project ended.

Yes. Preparing data and metadata for submission to public repositories is quoted separately.

Yes, as standard. Every project includes a draft of the Materials and Methods section with the versions of the tools used, their parameters and citations.

Yes. Where no reference genome exists, the starting point is often a de novo transcriptome assembly with functional annotation by similarity to protein databases. Interpretation is then more cautious, and we say so openly in the report.

Yes. Every participant receives a certificate of completion as a PDF file.

Polish by default. Commissioned training can be delivered in English.

Yes. For closed training there is no minimum number of participants, and we can run it online, at our premises or at your site. The programme is adapted to the data your team actually works with.

Usually before the training starts. In justified cases we allow settlement after it ends.

Yes, where the statutory conditions are met. We apply the exemption on the basis of a declaration submitted during registration.

In the course catalogue, every course without a set date has a "Notify me" button. You leave your email address, confirm it with one click, and we let you know when a date is scheduled. You can also contact us directly to arrange an individual or group session.

Yes. If too few people sign up for an open course, we cancel it no later than one week before the planned date. In that case we either propose another date or refund the payment in full.

Yes. An open course can be cancelled up to 7 days before the date, with a full refund. Later than that the payment is not refunded, because that is when we decide whether the course runs — but you may nominate someone to take your place, or move the payment to a future date. An analysis service can be cancelled at any stage; we then settle the part of the work carried out up to that date. Details and the statutory right of withdrawal for consumers are set out in the Terms and Conditions.